FAQ

At Oak Ave Gifts, we are committed to providing the best customer experience.

We want you to love your earrings and every custom gift you order from us. Each piece is crafted with care, and because so many of our items are made-to-order, we have a few important policies to ensure clarity and satisfaction.

SHIPPING & DELIVERY

Our custom-made gifts are carefully packaged and shipped to your doorstep in a timely manner. We prioritize safe and efficient delivery to ensure your satisfaction.

RETURNS & REPLACEMENTS

Custom Artwork Orders

If you submit your own artwork, once the digital proof is approved, your order is final. No refunds or cancellations will be issued after proof approval.
Template Designs

For items created with our pre-made templates, you may cancel your order and receive a full refund any time before the item ships. Once shipped, the item must be returned in its original condition to be eligible for a refund.
Damaged Items

If your order arrives broken or damaged, please contact us within 48 hours of delivery and provide photos of the product and packaging. We will gladly replace the damaged items at no cost to you.

Thank you for understanding our policies as we create unique, made-to-order products just for you. Your satisfaction is always our top priority.

TRACKING YOUR ORDER

Keep an eye on your order every step of the way. We provide easy access to tracking information, so you always know the status of your purchase.

SATISFACTION GUARANTEE

We stand by the quality of our gifts. If you are not completely satisfied, we’ll work with you to make it right.

100% SECURE ORDERING

Rest assured that your online transactions are secure with us. We prioritize the safety of your personal information and provide a seamless ordering process.

We respect your privacy and are committed to protecting your personal information. Our privacy policy ensures that your data is handled with care and in accordance with legal standards.